Director of Operations

Ana Luisa is a fast-growing, Brooklyn-based jewelry brand committed to sustainability and delivering high-quality, affordable jewelry for all. As we continue to grow rapidly and expand across multiple channels, we’re looking for a Director of Operations to help streamline and oversee our distribution and operational efficiency..
 

About the job

The Director of Operations will report directly to the VP of Supply Chain and oversee all aspects of Ana Luisa’s distribution channels, including e-commerce, wholesale, marketplaces, and retail. You will lead a team of two direct reports (Multichannel Ops Manager and Logistics Lead) and play a key role in  managing ERP system, inbound, outbound, fulfillment operations while collaborating closely with Production, Planning, Finance and Sales to ensure smooth channel expansion.

What you’ll be responsible for 

• Operations Management: Oversee day-to-day operations of all distribution channels (e-commerce, wholesale, marketplaces, and retail) to ensure seamless fulfillment, product movement, and customer satisfaction.
• Inbound & Outbound Logistics: Responsible for overseeing the relationship with our current 3PL and carrier network, post-purchase software partners, contract negotiation and strategic partnership upkeep.  
• Cross-functional Collaboration: Work closely with Production, Planning, Finance and Sales teams to ensure the successful expansion and optimization of all distribution channels. Provide operational support for new product launches, inventory management, and channel-specific strategies.
• ERP Management: Lead the ongoing management and optimization of Ana Luisa’s ERP system to ensure data accuracy, operational efficiency, and smooth processes across all channels.
• Data-Driven Decision Making: Analyze operational data to identify opportunities for process improvement, cost reduction, and efficiency gains.Develop and maintain KPI dashboards to track performance metrics across multiple operational sub-functions and leverage insights from data to drive continuous improvement and implement best practices across the organization.
• Strategic Planning & Execution: Develop and execute strategies to scale operational capabilities, supporting both domestic and international expansion. Plan and manage the implementation of new technology systems or platforms to support and automate operations
• Team Leadership: Manage and mentor two direct reports, fostering a culture of accountability, data centricity, continuous improvement, and collaboration across departments

What you’ll bring

• 5-8 years in leading operations across multiple channels 
• Strong expertise in ERP systems (legacy and/or lightweight ERPs) and managing sales channels at varying degree of complexity
• A hands-on, collaborative approach with the ability to dive into the details and resolve complex operational challenges.
• Experience in a fast-paced, high-growth environment, with the ability to scale processes and manage technical complexities.
• Strong analytical skills, proven track record in setting and  and optimizing key performance metrics
   

What you’ll love about us

• Health Insurance and Wellness: 100% Employer-paid health plan (Medical, Dental, Vision); 10 Sick days; 6 Wellness days
• 401K with matching
• Vacation and Time Off: Open PTO; Flexible WFH policy 
• Parental Leave: up to 18 weeks of 100% paid parental leave for new parents
• Brand Perks: Employee discount; Welcome gift card
• Others: Commuter benefits; Fun & friendly company culture

Ana Luisa is an equal opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.