Sales Associate (PT)

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft, and deliver exceptional everyday pieces for everyone, priced fairly, and produced ethically to create a positive impact for both people and the planet.

About the job
Ana Luisa is looking for a results-driven and self-motivated Sales Associate to join the retail team. The Sales Associate assumes a pivotal role in our team's success. Their primary focus will be on delivering exceptional customer service, surpassing sales objectives, and authentically narrating our brand story. Their passion for our products and commitment to exceptional customer service will help us exceed sales targets and enhance customer loyalty, making them a key contributor to our success.

The Sales Associate will initially report to the Store Manager.

What you’ll be responsible for:

Sales Achievement

• Develop and maintain a deep understanding of the Ana Luisa brand and product offerings to assist customers in making informed purchase decisions
• Achieve individual and team-based sales goals through a customer-centric approach, in-depth product knowledge, and genuine selling techniques
• Meet and exceed Key Performance Indicator (KPI) goals; focusing on Average Order Value, Units Per Transaction, Conversion % and revenue to target
• Utilize company tools, incentives, and strategies to support the achievement of store-wide sales targets

Customer Experience

• Forge lasting relationships with customers by establishing genuine connections and delivering a personalized shopping experience
• Collaborate with the store team to build a strong clientele list, fostering brand loyalty and encouraging repeat customers
• Participate in store events and corporate-led initiatives to enhance brand awareness and community involvement
• Welcome customers into the store, creating a positive and inviting atmosphere
• Assist customers in styling jewelry, making recommendations that complement their individual style and lifestyle
• Work closely with store leadership to gather and implement customer feedback to enhance the overall shopping experience
• Resolve customer needs promptly and effectively to ensure high levels of customer satisfaction

Operational Excellence & Visual Merchandising

• Accurately process customer transactions, ensuring a seamless experience in an OMNI channel setting
• Handle returns, exchanges, and warranties efficiently and in accordance with company policies
• Maintain visual standards by executing brand, product, and marketing initiatives
• Ensure the sales floor remains pristine and organized, with display jewelry presented attractively
• Collaborate with leadership on store operational matters
• Participate in regular inventory counts, contributing to maintaining high inventory accuracy
• Ensure all front and back-of-house procedures adhere to company policies and procedures
• Assist in processing shipments, including visual merchandising placement and replenishment to ensure product availability

What you’ll bring:

• High School Diploma or equivalent preferred
• 1+ years of retail management experience; jewelry experience preferred
• Customer-centric mindset
• Strong communication skills
• Works well in a high performance team environment
• Ability to work nights, weekends and holidays

What you’ll love about us:

• Team Lunches
• Sick Leave
• Brand Perks: Employee discount; Welcome gift card
• Commuter Benefits

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.