Inbound Operations Lead
Remote
Contracted
Experienced
Ana Luisa is a Brooklyn based- E-commerce jewelry brand with a simple, but clearcut idea that high quality jewelry shouldn't cost the plant. We believe that how we create our pieces matter just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.
About the job
Ana Luisa is looking for an Inbound Manager a resourceful, data- obsessed Inbound Lead to join the Operations team. The Inbound Lead will be manage inbound & reverse logistics compliance and communication between multiple external and internal partners ensuring on-time receiving with the expectation of delivering a strong post-purchase experience. This rockstar will be a key player between our ERP, transportation and warehouse team to support daily inbound management and order exception management with cross collaborators. This role will report directly into the Director of Operations.What you"ll be responsible for:
Coordination of all Inbound & Inventory Control
- Collaborate with our Production & Merchandising teams to manage production schedules, shipment prioritization, inbound shipment tracking & troubleshooting.
- Ensure Fulfil & 3PL are accurately representing shipment delivery and receiving information.
- Manage relationships with DHL & UPS by auditing & disputing freight, duty & reverse logistics invoices (including MTO) and manage volume projections
- Own inbound partnership with 3PL to ensure timely receiving of shipments within 48 hours
- Establish an optimized process for landed cost allocation to be completed accurately at month end.
- Own monthly landed cost allocation in Fulfil
- Update Landed Cost with new Packaging/Duties/Freight requirements accordingly
- Build reporting for updates and tracking of Landed Cost month-over-month and alert teams cross-functionally to anomalous changes/spikes etc.
- Work closely with CX team to operationalize existing and develop new workflows across retail & e-commerce and offer customers the convenience of multiple returns options
- Support daily management of CX-Ops requests and develop processes to minimize outreach (optimize WISMR/WISMO)
- Improve 3PL returns management by developing returns SOPs and train 3PL team
- Work cross-functionally to integrate marketplace returns into Fulfil and build returns reporting in collaboration with 3PL
- Strong shipping analytics acumen: understanding of shipping optimization, routing across multiple domestic & international carriers
- Not only are you an enthusiast and able to adapt easily to any situation, but you are also able to work in autonomy.
- You are ready to challenge the traditional ways of doing things
- Your interpersonal and persuasion skills, along with a solid sense of rigor, will pave the road to success in this job.
- Able to work Eastern Standard hours a must.
- 4-5 years working in D2C operations, supply chain, logistics, fulfillment & warehousing
- Experience working with WMS, OMS, ERP, cross-border, returns & post-purchase platforms
- Experience in inbound & outbound invoice auditing and carrier service disputes
- You have strong analytical skills, including numerical analysis.
- Your interpersonal and persuasion skills, along with a solid sense of rigor, will pave the road to success in this job.
OUR COMMITMENT TO YOU
- We will onboard you in our fantastic sensorial adventure.
- You will work in a flexible and agile working environment, surrounded by great people.
- We strongly encourage test innovate and fail mindsets.
- You will be able to know your impact and measure your success.
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