Operations Lead

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft, and deliver exceptional everyday pieces for everyone, priced fairly, and produced ethically to create a positive impact for both people and the planet.
 

Ana Luisa is seeking a results-driven and self-motivated Operations Lead to join our retail team. The Operations Lead holds a pivotal role within the leadership team, overseeing in-store inventory management and upholding visual merchandising standards. This role includes conducting routine inventory audits, ensuring that sales floor displays align with company guidelines, and maintaining an impeccable store presentation. In addition to operational responsibilities, the Operations Lead is an active presence on the sales floor—training team members, engaging with customers, fostering a positive in-store atmosphere, and supporting the retail team in achieving the store's revenue targets.

The Operations Lead will initially report to the Store Manager.

What You’ll Be Responsible For:

Team Leadership

• Nurture an inclusive team culture that promotes active engagement, fosters collaboration, and elevates overall productivity.
• Maintain exceptional interpersonal skills to ensure clear, effective communication with the store team and cross-functional partners.
• Drive team growth and development through training, coaching, and consistent feedback on product knowledge, sales techniques, and customer service excellence.
• Exhibit strong leadership on the sales floor, setting a high standard for customer service excellence.
• Execute the brand’s vision and objectives, clearly communicating key performance indicators (KPIs), expectations, and store initiatives to the team.

Sales Achievement

• Leverage product knowledge to enhance the customer experience by recommending products that suit individual styles and needs, driving upsell opportunities.
• Continuously evaluate store revenue goals and KPIs, collaborating with management to develop strategies for sales growth.
• Utilize company resources, incentives, and initiatives to empower the team to achieve store-wide objectives.
• Motivate and guide the team to achieve individual KPIs, surpass store sales targets, and maintain a high-performance culture.

Customer Experience

• Build loyal clientele through proactive clienteling and ensure consistent delivery of top-tier, high-touch customer service.
• Collaborate with store management and the HQ Marketing Team to strategize and execute store events that increase brand visibility, drive traffic, and enhance community engagement.
• Serve as a customer advocate, gathering and relaying customer feedback to influence product offerings, refine service quality, and enhance brand perception.

Operational Excellence & Visual Merchandising

• Uphold visual merchandising standards and guidelines, ensuring displays, pricing, and promotions are accurate while monitoring inventory performance.
• Lead routine inventory counts, ensuring inventory levels and data accuracy are upheld to the highest standard.
• Deliver a seamless customer experience in an OMNI-channel environment, efficiently processing transactions, returns, exchanges, and warranties.
• Lead and execute front and back-of-house procedures in alignment with company policies and protocols.
• Oversee the receipt of incoming and outgoing inventory shipments with precision and accuracy.
• Maintain a well-organized back-of-house area, ensuring inventory is accessible and efficiently arranged.
• Ensure daily replenishment of sales floor inventory from the back of house and train team members to execute this process seamlessly.
• Partner with the HQ operations team to improve store replenishment, support loss prevention efforts, and address operational needs.
• Work with store management to identify and implement opportunities for operational improvement.

What you’ll bring:

• High School Diploma or equivalent preferred
• 2-3 years of retail management experience; jewelry experience preferred
• 2-3 years of retail operations experience; effectively managing store inventory
• Proven ability to drive sales
• Strong leadership skills with business acumen
• Proficient in Shopify, Google Workspace, and inventory management software
• Ability to work nights, weekends and holidays

What you’ll love about us:

• Health Insurance and Wellness
• Vacation and Time Off 
• Parental Leave
• Brand Perks: Employee discount; Welcome gift card
• $29 an hour